Incidents reported on status page for Deftpower https://status.deftpower.com/ https://d1lppblt9t2x15.cloudfront.net/logos/26e65521d4945a40f06803bbe4ab270b.svg https://status.deftpower.com/ en https://status.deftpower.com/ Mon, 08 Dec 2025 21:59:31 +0000 https://status.deftpower.com/#216f1227428b42bce751a9cd304add0dad98b92f4d1a0ef8da43b8fb4b7a12ca Webhooks recovered https://status.deftpower.com/ Mon, 08 Dec 2025 21:54:45 +0000 https://status.deftpower.com/#216f1227428b42bce751a9cd304add0dad98b92f4d1a0ef8da43b8fb4b7a12ca Webhooks went down https://status.deftpower.com/ Fri, 05 Dec 2025 06:14:20 +0000 https://status.deftpower.com/#d45a6e3f8fe3212d61da202035a0b11d9277a882f9c3f364c35e5958fd02e734 Webhooks recovered https://status.deftpower.com/ Fri, 05 Dec 2025 06:13:19 +0000 https://status.deftpower.com/#d45a6e3f8fe3212d61da202035a0b11d9277a882f9c3f364c35e5958fd02e734 Webhooks went down https://status.deftpower.com/ Thu, 04 Dec 2025 07:53:37 +0000 https://status.deftpower.com/#8b79029272f21cde049b1e24dd85715bcaaf998d5ad76dcefa4c64ffba173cdb Webhooks recovered https://status.deftpower.com/ Thu, 04 Dec 2025 07:52:35 +0000 https://status.deftpower.com/#8b79029272f21cde049b1e24dd85715bcaaf998d5ad76dcefa4c64ffba173cdb Webhooks went down https://status.deftpower.com/ Tue, 02 Dec 2025 02:04:53 +0000 https://status.deftpower.com/#01d4a5f0a796b4368e65e4799989177cc04aa25393823152e0c75452659fa178 Webhooks recovered https://status.deftpower.com/ Tue, 02 Dec 2025 02:03:34 +0000 https://status.deftpower.com/#01d4a5f0a796b4368e65e4799989177cc04aa25393823152e0c75452659fa178 Webhooks went down https://status.deftpower.com/incident/775962 Fri, 28 Nov 2025 16:32:00 -0000 https://status.deftpower.com/incident/775962#c775eb3deaf796e882ce6646ff1973397e41fa99e841cd1f461fb0a785cadc98 The sessions view has now been restored for all users. https://status.deftpower.com/incident/775962 Fri, 28 Nov 2025 15:08:00 -0000 https://status.deftpower.com/incident/775962#3d3696a2fc18135fc348e4d8513121508467be363074d85e7ca70e5f04c58552 For some users, sessions are not loading correctly. We are working on a solution https://status.deftpower.com/ Fri, 28 Nov 2025 08:59:07 +0000 https://status.deftpower.com/#cfb51ecf081bea0f6ef36ea05407f0ca33c9159ab36e8805a57cdfb6f6ac7879 Webhooks recovered https://status.deftpower.com/ Fri, 28 Nov 2025 08:57:18 +0000 https://status.deftpower.com/#cfb51ecf081bea0f6ef36ea05407f0ca33c9159ab36e8805a57cdfb6f6ac7879 Webhooks went down https://status.deftpower.com/incident/775146 Thu, 27 Nov 2025 08:32:00 -0000 https://status.deftpower.com/incident/775146#0b9ccc43e715548c50c158dc25a84e7fdcf62f389052144e938554320444c7ab We are currently investigating that we are getting less sessions in via GFX. We are contacting the supplier and trying to find the rootcause. Response from Greenflux at 16:00 UTC: there should be no more issues after today ~11 AM. Before that, indeed there could've been sessions failing and / or being sent via e-Clearing. https://status.deftpower.com/ Fri, 21 Nov 2025 09:50:17 +0000 https://status.deftpower.com/#b72b3c90c4f938b9b8fdc12b326f529ea2cb3f919b93be5e54db64e4fec2b2c6 Identity Management recovered https://status.deftpower.com/ Fri, 21 Nov 2025 09:32:39 +0000 https://status.deftpower.com/#b72b3c90c4f938b9b8fdc12b326f529ea2cb3f919b93be5e54db64e4fec2b2c6 Identity Management went down https://status.deftpower.com/incident/737037 Wed, 19 Nov 2025 14:25:00 -0000 https://status.deftpower.com/incident/737037#6edb7fc70c54139292049740b37b4e7024dcccf43c11c05bf1f8c47833c9b78c With the release of app version v1.56.0 and higher, the incidents regarding Kia integration have been resolved and will resume operation as normal. We apologize for the inconvenience and thank you for your patience while we continue monitoring the situation. https://status.deftpower.com/incident/763899 Wed, 19 Nov 2025 13:04:00 -0000 https://status.deftpower.com/incident/763899#bc548c549b7098632a3e34b01b96afa283051f9493a2a01834e3fd321184b2c6 The issue preventing new Škoda vehicles from being connected to our platform has now been fully resolved. All connection services are operating normally, and new vehicles can once again be added without interruption. Previously connected vehicles were not affected. We apologize for the inconvenience and thank you for your patience. https://status.deftpower.com/incident/759802 Thu, 13 Nov 2025 13:20:00 -0000 https://status.deftpower.com/incident/759802#06be14c91beb14f1e79fcd2cd5d97b73f1316bfc9e09ee62b7f8a6bee0deeb74 The connections with Easee and Zaptec chargers have been restored. We will continue to monitor the connections closely and work alongside the manufacturers to prevent future occurrences. https://status.deftpower.com/incident/763899 Thu, 13 Nov 2025 13:19:00 -0000 https://status.deftpower.com/incident/763899#b767dc76b92d6f26ebc202900357cb896d95a86431a3287cd9e49940b8755033 We are currently experiencing an issue preventing new Skoda vehicles from being connected to our platform. Vehicles that were previously connected continue to function as expected. Our team is actively investigating the cause and working on a resolution. We appreciate your patience and will provide updates as soon as more information becomes available. https://status.deftpower.com/ Sat, 08 Nov 2025 13:47:58 +0000 https://status.deftpower.com/#b353658b305fe409a57c89fc5eb2459195d63328217ccb3e69a01da582f180fa OICP recovered https://status.deftpower.com/ Sat, 08 Nov 2025 13:45:59 +0000 https://status.deftpower.com/#b353658b305fe409a57c89fc5eb2459195d63328217ccb3e69a01da582f180fa OICP went down https://status.deftpower.com/incident/732973 Fri, 07 Nov 2025 18:20:00 -0000 https://status.deftpower.com/incident/732973#f190fec6bc8d6fb09d249688c762070c1950baea0729a76082164f3c0fafa696 The connectivity issue affecting Easee chargers is happening for a limited group of users. All issued authentication credentials have maximum lifetime of 60 days, after which users need to reconnect. We are migrating towards a new solution without expiration in the coming weeks. https://status.deftpower.com/incident/737037 Fri, 07 Nov 2025 16:30:00 -0000 https://status.deftpower.com/incident/737037#75681ed542bdc163ad3c80eb7a3abe010ea9ae6a13b84a62371fd3278b6215f1 Work has been done on the Kia integration and has been deployed for the backend systems. Preparations were also made in the Hyundai integration given the commonalities between these two integrations. Starting app release v1.56.0 these changes should start having an effect for users. We're closely monitoring the effects of the deployment and app release and will keep doing so. https://status.deftpower.com/incident/759802 Fri, 07 Nov 2025 15:55:00 -0000 https://status.deftpower.com/incident/759802#835429e01b96d79f207fdb44bac4abdb1965cf387d973aab5615d4b9ebdfade2 A fix for Zaptec has been deployed. Initial results are positive. Monitoring is ongoing. Additional measures are under discussion with Zaptec. https://status.deftpower.com/incident/759802 Fri, 07 Nov 2025 13:31:00 -0000 https://status.deftpower.com/incident/759802#464708876622350bfe88aa45312331d798acd71c5929ecb06485f45a890bbd2d The connection with Easee chargers has been restored. Additional monitoring is active to ensure stability. The issue with Zaptec chargers remains unresolved and has been escalated to Zaptec for further investigation. https://status.deftpower.com/incident/759802 Fri, 07 Nov 2025 09:36:00 -0000 https://status.deftpower.com/incident/759802#e8775097838a36aa7a98a4e87ecf963d5c56b386d6eb773dd9ba3fe1b7c4bd8d Impact: Users with Easee and Zaptec chargers may experience disruptions. Easee charger connections are also affected. Current Action: Issue escalated to the manufacturer for resolution. A temporary workaround for Easee chargers is in development. Next Update: Pending manufacturer response. https://status.deftpower.com/incident/757850 Wed, 05 Nov 2025 13:56:00 -0000 https://status.deftpower.com/incident/757850#9fdcc729f55a6983b072b7a40cc5118a689bd76718b4e998d2aeb67c465879fa Zaptec has resolved the issue and we have confirmed it's possible again to connect with accounts and chargers on iOS devices. https://status.deftpower.com/incident/757850 Tue, 04 Nov 2025 15:42:00 -0000 https://status.deftpower.com/incident/757850#892926978054ff76918ceccb2a035a4dbeb460eef0001631003645b56fb17bb8 Due to a change on the side of Zaptec connecting a Zaptec account/charger via the app is impeded on iOS devices. After logging in we're forced into their web portal instead of the screen were users can't grant access to their charger. Impact is limited to iOS devices, so this is still working fine on Android. It also has no effect on existing connections, purely on connecting new accounts/chargers. Zaptec is looking resolving this issue. https://status.deftpower.com/ Fri, 31 Oct 2025 18:32:51 +0000 https://status.deftpower.com/#f99f941b201745c6744c4e17ba03f77f1f13c7372df2b94e7ca1829bec0bf7a4 Webhooks recovered https://status.deftpower.com/ Fri, 31 Oct 2025 18:31:33 +0000 https://status.deftpower.com/#f99f941b201745c6744c4e17ba03f77f1f13c7372df2b94e7ca1829bec0bf7a4 Webhooks went down https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 18:30:00 -0000 https://status.deftpower.com/incident/753825#43b025edfac0af99cacdcb184ddcf1bcedb56520909e421311ed7441b27c3513 We have mitigated the issue by changing the DNS settings. All services should be available again, but it can take some time for DNS settings to propagate. https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 18:30:00 -0000 https://status.deftpower.com/incident/753825#43b025edfac0af99cacdcb184ddcf1bcedb56520909e421311ed7441b27c3513 We have mitigated the issue by changing the DNS settings. All services should be available again, but it can take some time for DNS settings to propagate. https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 18:30:00 -0000 https://status.deftpower.com/incident/753825#43b025edfac0af99cacdcb184ddcf1bcedb56520909e421311ed7441b27c3513 We have mitigated the issue by changing the DNS settings. All services should be available again, but it can take some time for DNS settings to propagate. https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 18:30:00 -0000 https://status.deftpower.com/incident/753825#43b025edfac0af99cacdcb184ddcf1bcedb56520909e421311ed7441b27c3513 We have mitigated the issue by changing the DNS settings. All services should be available again, but it can take some time for DNS settings to propagate. https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 18:30:00 -0000 https://status.deftpower.com/incident/753825#43b025edfac0af99cacdcb184ddcf1bcedb56520909e421311ed7441b27c3513 We have mitigated the issue by changing the DNS settings. All services should be available again, but it can take some time for DNS settings to propagate. https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 18:30:00 -0000 https://status.deftpower.com/incident/753825#43b025edfac0af99cacdcb184ddcf1bcedb56520909e421311ed7441b27c3513 We have mitigated the issue by changing the DNS settings. All services should be available again, but it can take some time for DNS settings to propagate. https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 18:30:00 -0000 https://status.deftpower.com/incident/753825#43b025edfac0af99cacdcb184ddcf1bcedb56520909e421311ed7441b27c3513 We have mitigated the issue by changing the DNS settings. All services should be available again, but it can take some time for DNS settings to propagate. https://status.deftpower.com/ Wed, 29 Oct 2025 18:23:47 +0000 https://status.deftpower.com/#b7b8e96e81a84b0efbc42207a8219070e7cb8184e1cb73fa248b65db01ac1600 Identity Management recovered https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 15:51:00 -0000 https://status.deftpower.com/incident/753825#16105c3be0d897a44efd3efeb66d618268e77fd28d3cd27df248ab852708fd52 We are experiencing performance issues and longer response times due to global issues with our cloud provider. https://azure.status.microsoft/en-gb/status https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 15:51:00 -0000 https://status.deftpower.com/incident/753825#16105c3be0d897a44efd3efeb66d618268e77fd28d3cd27df248ab852708fd52 We are experiencing performance issues and longer response times due to global issues with our cloud provider. https://azure.status.microsoft/en-gb/status https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 15:51:00 -0000 https://status.deftpower.com/incident/753825#16105c3be0d897a44efd3efeb66d618268e77fd28d3cd27df248ab852708fd52 We are experiencing performance issues and longer response times due to global issues with our cloud provider. https://azure.status.microsoft/en-gb/status https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 15:51:00 -0000 https://status.deftpower.com/incident/753825#16105c3be0d897a44efd3efeb66d618268e77fd28d3cd27df248ab852708fd52 We are experiencing performance issues and longer response times due to global issues with our cloud provider. https://azure.status.microsoft/en-gb/status https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 15:51:00 -0000 https://status.deftpower.com/incident/753825#16105c3be0d897a44efd3efeb66d618268e77fd28d3cd27df248ab852708fd52 We are experiencing performance issues and longer response times due to global issues with our cloud provider. https://azure.status.microsoft/en-gb/status https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 15:51:00 -0000 https://status.deftpower.com/incident/753825#16105c3be0d897a44efd3efeb66d618268e77fd28d3cd27df248ab852708fd52 We are experiencing performance issues and longer response times due to global issues with our cloud provider. https://azure.status.microsoft/en-gb/status https://status.deftpower.com/incident/753825 Wed, 29 Oct 2025 15:51:00 -0000 https://status.deftpower.com/incident/753825#16105c3be0d897a44efd3efeb66d618268e77fd28d3cd27df248ab852708fd52 We are experiencing performance issues and longer response times due to global issues with our cloud provider. https://azure.status.microsoft/en-gb/status https://status.deftpower.com/ Wed, 29 Oct 2025 15:47:06 +0000 https://status.deftpower.com/#b7b8e96e81a84b0efbc42207a8219070e7cb8184e1cb73fa248b65db01ac1600 Identity Management went down https://status.deftpower.com/incident/732973 Fri, 24 Oct 2025 10:17:00 -0000 https://status.deftpower.com/incident/732973#a53cca9169c095fc9bcae9a01bd89967481f1a6bf0891a748b4b092bfe3c55bd **Update on Easee Home Charger Connectivity** We’re addressing the connectivity issues affecting Easee Home Chargers and are collaborating with Easee to implement a new solution that aims to enhance overall stability. Thank you for your patience as we work towards a resolution. https://status.deftpower.com/incident/737037 Fri, 24 Oct 2025 10:08:00 -0000 https://status.deftpower.com/incident/737037#c8d434fc271ca8735a451ce1bd907f3349836c3c36e846806dcafdf85c1770e7 **Update on Kia Vehicle Onboarding** We’re pleased to report that we’re making steady progress in resolving the authentication issues affecting Kia vehicle onboarding. Our team is actively working to ensure Kia users can onboard their vehicles smoothly again. We truly appreciate your patience, and we’ll provide updates as soon as we have more information. https://status.deftpower.com/incident/741211 Fri, 10 Oct 2025 08:18:00 -0000 https://status.deftpower.com/incident/741211#5620b99a35e51788238406f34e2dd9bc6d2c1a2025a7297efa9ecefa637906f3 Issue resolved. https://status.deftpower.com/incident/740439 Thu, 09 Oct 2025 16:00:00 -0000 https://status.deftpower.com/incident/740439#6c279160dc8c03b477f1501fde31b478f26ad3d5dbb22e2a06b68ef1be2d171b After continuous monitoring of latency improvement, our cloud provider has now also formally declared the issue as mitigated. https://status.deftpower.com/incident/740439 Thu, 09 Oct 2025 13:24:00 -0000 https://status.deftpower.com/incident/740439#059cc3d212152cc5c5236f790c71569e40d374696dc03460fd76250a3e3ae424 Our cloud provider informed us that they have nearly resolved the infrastructure issues. At this moment, we are no longer observing any performance degradation. We will resolve this incident once our cloud provider informs us. https://status.deftpower.com/incident/740439 Thu, 09 Oct 2025 11:09:00 -0000 https://status.deftpower.com/incident/740439#b884680b6766957df0472dc15006f7381888bf7c5468c7033da2ab4c62200049 Our cloud provider has identified an issue that resulted in loss of networking capacity. They are in the process of resolving this issue. https://status.deftpower.com/incident/740439 Thu, 09 Oct 2025 08:00:00 -0000 https://status.deftpower.com/incident/740439#3cdb1794f6dd30ba51925d2c3bacfb9e18eaaf25438021a90bd27dd5042a1921 We experience performance issues and longer response times due to global issues with our cloud provider. We are investigating https://status.deftpower.com/ Wed, 08 Oct 2025 15:40:54 +0000 https://status.deftpower.com/#11f2ade575dd62ea93cd9c1d6ce9325b8054218f02c54627e512ef4571f56ca8 OICP recovered https://status.deftpower.com/ Wed, 08 Oct 2025 15:40:20 +0000 https://status.deftpower.com/#11f2ade575dd62ea93cd9c1d6ce9325b8054218f02c54627e512ef4571f56ca8 OICP went down https://status.deftpower.com/incident/741211 Wed, 08 Oct 2025 11:16:00 -0000 https://status.deftpower.com/incident/741211#8b6296847bc5f75549c7f151f313992eac4dec9a671661e5bc1592a295f79678 Incident Update: Smart charging session optimization outage - **Cause**: A fault in our vehicle‑communication service prevented the smart‑charging optimizer from receiving vehicle information. - **Compounding factor**: Concurrent Azure platform networking issues masked the underlying problem, delaying detection. - **Impact**: Users saw a “Smart Charging could not start, due to vehicle communication issues” screen and the session could not be optimized. No data loss or security impact occurred. - **Resolution**: The vehicle‑communication service was repaired and deployed on 10 Oct 2025 08:15 UTC. After verification, session optimization then resumed normal operation. - **Next steps**: We are completing a post‑mortem, enhancing monitoring of both our vehicle service and smart charging service, and adding early‑warning alerts to prevent similar outages. We apologize for the inconvenience and appreciate your patience. If you continue to experience any issues, please reach out to support. https://status.deftpower.com/ Mon, 06 Oct 2025 10:03:36 +0000 https://status.deftpower.com/#a06d79ca43d4431cf29236c1b64f20188e17a1350c7fc8e5006f39c08e6bbce4 OICP recovered https://status.deftpower.com/ Mon, 06 Oct 2025 10:01:42 +0000 https://status.deftpower.com/#a06d79ca43d4431cf29236c1b64f20188e17a1350c7fc8e5006f39c08e6bbce4 OICP went down https://status.deftpower.com/ Mon, 06 Oct 2025 02:56:04 +0000 https://status.deftpower.com/#59effac0d2a9723149f71b488f7203b785e062ccc15091b59a6d394228407632 Identity Management recovered https://status.deftpower.com/ Mon, 06 Oct 2025 02:47:32 +0000 https://status.deftpower.com/#59effac0d2a9723149f71b488f7203b785e062ccc15091b59a6d394228407632 Identity Management went down https://status.deftpower.com/ Mon, 06 Oct 2025 01:16:43 +0000 https://status.deftpower.com/#5b9eb47120bd31c10555b068b3c96183b43ff25e58d57f09072c2e856066acb1 Identity Management recovered https://status.deftpower.com/ Mon, 06 Oct 2025 01:05:23 +0000 https://status.deftpower.com/#5b9eb47120bd31c10555b068b3c96183b43ff25e58d57f09072c2e856066acb1 Identity Management went down https://status.deftpower.com/ Fri, 03 Oct 2025 23:01:23 +0000 https://status.deftpower.com/#0ea35c8c2bfc9f349af443ed9db76c1632f3d095e4574e958b601f552477ffb1 Identity Management recovered https://status.deftpower.com/ Fri, 03 Oct 2025 22:51:49 +0000 https://status.deftpower.com/#0ea35c8c2bfc9f349af443ed9db76c1632f3d095e4574e958b601f552477ffb1 Identity Management went down https://status.deftpower.com/incident/737037 Fri, 03 Oct 2025 14:44:00 -0000 https://status.deftpower.com/incident/737037#8060ac9edb907053b0bfca670bf4d96146649ab2119b97889ac7982126354134 We are currently experiencing an issue preventing new Kia vehicles from being connected to our platform. Vehicles that were previously connected continue to function as expected. Our team is actively investigating the cause and working on a resolution. We appreciate your patience and will provide updates as soon as more information becomes available. https://status.deftpower.com/incident/734255 Mon, 29 Sep 2025 11:44:00 -0000 https://status.deftpower.com/incident/734255#c8935c224cb60b1d069b6cb6268e1a440a699baca39212b2c9082f2e1e25c6f9 Due to recent changes in the BMW API integration, connections to all BMW vehicles are currently unavailable. As previously communicated, we are actively working to resolve this issue. This impacts the live state-of-charge feature during charging sessions, as well as the Smart Charging functionality on select charge points. https://status.deftpower.com/ Mon, 29 Sep 2025 06:21:20 +0000 https://status.deftpower.com/#3a5891ee64261eab5542d2f563a0146ba5626f6a3d5a3256f8df97b5d6327eaf OCPI recovered https://status.deftpower.com/ Mon, 29 Sep 2025 06:12:00 +0000 https://status.deftpower.com/#3a5891ee64261eab5542d2f563a0146ba5626f6a3d5a3256f8df97b5d6327eaf OCPI went down https://status.deftpower.com/incident/732973 Fri, 26 Sep 2025 14:05:00 -0000 https://status.deftpower.com/incident/732973#2b87e8dbd2604638f3a770665866bd815ccabd67051790d512b53b8e928dac2e Dear Partner, We are currently investigating an issue affecting the connectivity of Easee Home Chargers. Some users may experience intermittent connectivity disruptions, which could impact remote monitoring and control functionality. And cause sessions to re-appear in the app or stay open after completion. Users that have lost connectivity will need to re-authenticate their charger. Our team is actively working with Easee to come to a resolution. We will provide further updates as we make progress. Thank you for your patience and understanding. https://status.deftpower.com/incident/723159 Fri, 12 Sep 2025 15:20:00 -0000 https://status.deftpower.com/incident/723159#92baff123f45ed2422492e29d79e3e2fa8195eafb96f279b85d0b01f92eb99ca The issue has been resolved https://status.deftpower.com/incident/716285 Mon, 01 Sep 2025 09:15:00 -0000 https://status.deftpower.com/incident/716285#2a07250f78b7aceb5696ef0c6cd300ffdbfbdf134cf4f4a74dbbf77b3a7d3c01 The issue has been resolved. https://status.deftpower.com/incident/716285 Mon, 01 Sep 2025 07:57:00 -0000 https://status.deftpower.com/incident/716285#4f90b86508004d03355855a70ff1519ab281952b0cecbcaae3a5dd36cc4371ae An issue in the OCPI service is causing problems when handling OCPI requests. We are investigating the problem. https://status.deftpower.com/incident/709760 Mon, 25 Aug 2025 14:14:00 -0000 https://status.deftpower.com/incident/709760#0a0ebee5da17ee7ec572b4f8f4f15ccdfc3057e7e250316d1934ace50f1d1b9c We identified the cause of the issue that was making the app intermittently unresponsive for some users on certain Android devices (including Nothing Phone, Xiaomi, and Samsung Galaxy S20 & S25). A fix has been developed and will be rolled out shortly. Our team will continue to monitor performance closely. https://status.deftpower.com/incident/709760 Thu, 21 Aug 2025 08:25:00 -0000 https://status.deftpower.com/incident/709760#d07ee656345c8eaceb94186181fe2fbeef9610b3364076f852cafbba5d7786cb We are aware of an issue causing the app to become intermittently unresponsive for some users on certain Android devices, including Nothing Phone, Xiaomi, and Samsung Galaxy S20 & S25. At this time the issue does not appear to be widespread, but our team is monitoring closely and investigating the cause. We will share updates here as we learn more. https://status.deftpower.com/incident/706514 Mon, 18 Aug 2025 04:15:34 -0000 https://status.deftpower.com/incident/706514#bd362ead1326b07a1fa95ba6f32b861c607409c53366001a3e40a5b7d35ba1cf Maintenance completed https://status.deftpower.com/incident/706514 Mon, 18 Aug 2025 04:00:34 -0000 https://status.deftpower.com/incident/706514#3474853d09f7969f5ffb5d78e9931df8df83bf876e261f3906977ceeba12e82b During this planned maintenance, we will make changes to DNS and certificates of the Identity Management Solution. Although care is taken to reduce impact as much as possible, some downtime of services is expected during the maintenance window. https://status.deftpower.com/incident/706514 Mon, 18 Aug 2025 04:00:34 -0000 https://status.deftpower.com/incident/706514#3474853d09f7969f5ffb5d78e9931df8df83bf876e261f3906977ceeba12e82b During this planned maintenance, we will make changes to DNS and certificates of the Identity Management Solution. Although care is taken to reduce impact as much as possible, some downtime of services is expected during the maintenance window. https://status.deftpower.com/incident/705561 Thu, 14 Aug 2025 17:25:00 -0000 https://status.deftpower.com/incident/705561#6dabf0755d03b08197fece093bf56e8664ae3b0adbf3cbbc84c0ce1f7f139c67 Version 1.54.1 is released today to resolve this issue. https://status.deftpower.com/incident/705973 Thu, 14 Aug 2025 13:33:00 -0000 https://status.deftpower.com/incident/705973#457813d84404f9d77a486e97cf2fdb3f6adb8a30bebc57b3d95b2552c32c3ead We have identified the cause and applied a solution. OCPI requests are now correctly processed. https://status.deftpower.com/incident/705973 Thu, 14 Aug 2025 10:00:00 -0000 https://status.deftpower.com/incident/705973#bac85ada607b0a8cd31d8ecdd42a2449d407d9139b76087260c23256e8017dfc We are currently investigating an issue where OCPI requests are not processed in a timely manner. https://status.deftpower.com/incident/705561 Wed, 13 Aug 2025 15:36:00 -0000 https://status.deftpower.com/incident/705561#704f915e461ad72a5e6ef4ca7099aa1e0054cce2a077444de91da30fcc3bdb2e We are aware of an issue where the just released app version 1.54.0 shows 'Price N/A' instead of actual prices to guest users. Regular, signed in users are not affected. We've found the cause and expect to release a fix for this on the 14th of August early in the morning. https://status.deftpower.com/incident/616673 Wed, 09 Jul 2025 08:38:00 -0000 https://status.deftpower.com/incident/616673#8682fe557501add8c4e66ac5459374c0c2f44cd8cd13ac66146d66e714f9d0b9 Currently investigating the cause https://status.deftpower.com/incident/598147 Fri, 06 Jun 2025 13:23:00 -0000 https://status.deftpower.com/incident/598147#9eb112b538226cd787ad8664f2e4cd3de27c5b7132aebbcd1f1004680f4c6311 The issue has been resolved https://status.deftpower.com/incident/598147 Fri, 06 Jun 2025 11:31:00 -0000 https://status.deftpower.com/incident/598147#78c49e16825265f36473b4837fac84faefe4c7173be9b6a457099f8c07a10129 We are currently experiencing issues with retrieval of invoices in the app. It is under investigation and should be resolved shortly. https://status.deftpower.com/incident/580385 Mon, 26 May 2025 13:19:00 -0000 https://status.deftpower.com/incident/580385#109176e01c04d16d4c89ea4858896682ff7c5de427fc1153ec40f6624bee9e0b We have identified and resolved the issue affecting the Deftpower portal. The service is now operational, and we are actively monitoring to ensure continued stability https://status.deftpower.com/incident/580385 Mon, 26 May 2025 12:51:00 -0000 https://status.deftpower.com/incident/580385#5382eb6e39bd8e906ac0b3be5a3ae9eb43e9eb52cf36727dcd988213c1bb626e We are actively investigating an incident with the deftpower portal. You might experience slow response or no reponse. https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 23:32:58 -0000 https://status.deftpower.com/incident/545244#7ec614637bf34005658ddce42621e1b149f08737c9066f53ba3e049bac86fb0c Maintenance completed https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 23:32:58 -0000 https://status.deftpower.com/incident/545244#7ec614637bf34005658ddce42621e1b149f08737c9066f53ba3e049bac86fb0c Maintenance completed https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 23:32:58 -0000 https://status.deftpower.com/incident/545244#7ec614637bf34005658ddce42621e1b149f08737c9066f53ba3e049bac86fb0c Maintenance completed https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 23:32:58 -0000 https://status.deftpower.com/incident/545244#7ec614637bf34005658ddce42621e1b149f08737c9066f53ba3e049bac86fb0c Maintenance completed https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 20:00:00 -0000 https://status.deftpower.com/incident/545244#0998490e109e9a34ed8cc8b1f0b083f34f08506328269b88aca0fcdfba0c8882 To improve service configuration and reliability, we will be updating role assignments for several backend services. As part of this process, planned releases will occur, resulting in brief downtime of a few minutes per service. During the maintenance window, affected services may be temporarily unavailable. We appreciate your understanding and patience. https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 20:00:00 -0000 https://status.deftpower.com/incident/545244#0998490e109e9a34ed8cc8b1f0b083f34f08506328269b88aca0fcdfba0c8882 To improve service configuration and reliability, we will be updating role assignments for several backend services. As part of this process, planned releases will occur, resulting in brief downtime of a few minutes per service. During the maintenance window, affected services may be temporarily unavailable. We appreciate your understanding and patience. https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 20:00:00 -0000 https://status.deftpower.com/incident/545244#0998490e109e9a34ed8cc8b1f0b083f34f08506328269b88aca0fcdfba0c8882 To improve service configuration and reliability, we will be updating role assignments for several backend services. As part of this process, planned releases will occur, resulting in brief downtime of a few minutes per service. During the maintenance window, affected services may be temporarily unavailable. We appreciate your understanding and patience. https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 20:00:00 -0000 https://status.deftpower.com/incident/545244#0998490e109e9a34ed8cc8b1f0b083f34f08506328269b88aca0fcdfba0c8882 To improve service configuration and reliability, we will be updating role assignments for several backend services. As part of this process, planned releases will occur, resulting in brief downtime of a few minutes per service. During the maintenance window, affected services may be temporarily unavailable. We appreciate your understanding and patience. https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 20:00:00 -0000 https://status.deftpower.com/incident/545244#0998490e109e9a34ed8cc8b1f0b083f34f08506328269b88aca0fcdfba0c8882 To improve service configuration and reliability, we will be updating role assignments for several backend services. As part of this process, planned releases will occur, resulting in brief downtime of a few minutes per service. During the maintenance window, affected services may be temporarily unavailable. We appreciate your understanding and patience. https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 20:00:00 -0000 https://status.deftpower.com/incident/545244#0998490e109e9a34ed8cc8b1f0b083f34f08506328269b88aca0fcdfba0c8882 To improve service configuration and reliability, we will be updating role assignments for several backend services. As part of this process, planned releases will occur, resulting in brief downtime of a few minutes per service. During the maintenance window, affected services may be temporarily unavailable. We appreciate your understanding and patience. https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 20:00:00 -0000 https://status.deftpower.com/incident/545244#0998490e109e9a34ed8cc8b1f0b083f34f08506328269b88aca0fcdfba0c8882 To improve service configuration and reliability, we will be updating role assignments for several backend services. As part of this process, planned releases will occur, resulting in brief downtime of a few minutes per service. During the maintenance window, affected services may be temporarily unavailable. We appreciate your understanding and patience. https://status.deftpower.com/incident/545244 Tue, 15 Apr 2025 20:00:00 -0000 https://status.deftpower.com/incident/545244#0998490e109e9a34ed8cc8b1f0b083f34f08506328269b88aca0fcdfba0c8882 To improve service configuration and reliability, we will be updating role assignments for several backend services. As part of this process, planned releases will occur, resulting in brief downtime of a few minutes per service. During the maintenance window, affected services may be temporarily unavailable. We appreciate your understanding and patience. https://status.deftpower.com/incident/543027 Tue, 15 Apr 2025 11:30:00 -0000 https://status.deftpower.com/incident/543027#076f68b617dc69e5e190d484bcf5e1944b5ef643d93f20c9681294f678d5c028 Dear Partner, The issue affecting connectivity with Volkswagen is resolved. Unfortunately, users do need to reconnect their vehicle in the app to regain access to their vehicle. We apologize for the inconvenience and appreciate your patience. If you continue to experience issues, please contact our support team. https://status.deftpower.com/incident/543578 Fri, 11 Apr 2025 08:47:00 -0000 https://status.deftpower.com/incident/543578#22574c634bb31b9727a23ac5ce3fbc61be22dd31aa6f5945af52e9a5f414c00e Dear Clients, The issue is now resolved, and connectivity is restored. Sorry for the inconvenience caused by this issue. https://status.deftpower.com/incident/543578 Fri, 11 Apr 2025 08:47:00 -0000 https://status.deftpower.com/incident/543578#22574c634bb31b9727a23ac5ce3fbc61be22dd31aa6f5945af52e9a5f414c00e Dear Clients, The issue is now resolved, and connectivity is restored. Sorry for the inconvenience caused by this issue. https://status.deftpower.com/incident/543567 Fri, 11 Apr 2025 08:13:00 -0000 https://status.deftpower.com/incident/543567#92d2a4d32437ecbfab29ddb75bd81616c1f18ff7a3011b28cd0471803388511c Dear Clients, We would like to inform you that we are currently experiencing an issue affecting the remote start functionality. Our team is actively working on resolving this, and we expect the service to be restored by 10:30 CET. We appreciate your patience and understanding, and will provide an update once the issue is resolved. https://status.deftpower.com/incident/543567 Fri, 11 Apr 2025 08:13:00 -0000 https://status.deftpower.com/incident/543567#92d2a4d32437ecbfab29ddb75bd81616c1f18ff7a3011b28cd0471803388511c Dear Clients, We would like to inform you that we are currently experiencing an issue affecting the remote start functionality. Our team is actively working on resolving this, and we expect the service to be restored by 10:30 CET. We appreciate your patience and understanding, and will provide an update once the issue is resolved. https://status.deftpower.com/incident/543027 Thu, 10 Apr 2025 09:00:00 -0000 https://status.deftpower.com/incident/543027#52e1362b245f846e1f626b1ff82625d1f895861beba9ee53e173063911e0aa77 Dear Partner, We identified an issue affecting connectivity with Volkswagen services, which may have caused disruptions in functionality for some users. The issue is related to authentication tokens expiring unexpectedly, which prevented continued access to Volkswagen services. To restore connectivity, Volkswagen asks users to accept new Terms of Services before they can get access to Volkswagen services again. We apologize for the inconvenience and appreciate your patience. If you continue to experience issues, please contact our support team. https://status.deftpower.com/incident/518813 Tue, 25 Feb 2025 21:44:49 -0000 https://status.deftpower.com/incident/518813#2ca14200eb50053641dfcc88bc633ac74bfe7c3803388f1f04585415312db1df Maintenance completed https://status.deftpower.com/incident/518813 Tue, 25 Feb 2025 20:00:39 -0000 https://status.deftpower.com/incident/518813#0aeee1afef5cb0a791a3f5c8d4e96eaf2fc5bce8a252eddf292a76d8ab1083ef The outstanding database migrations for the webhook service will be continued to improve performance. Some webhook events may be delivered later than usual. https://status.deftpower.com/incident/518813 Tue, 25 Feb 2025 20:00:39 -0000 https://status.deftpower.com/incident/518813#0aeee1afef5cb0a791a3f5c8d4e96eaf2fc5bce8a252eddf292a76d8ab1083ef The outstanding database migrations for the webhook service will be continued to improve performance. Some webhook events may be delivered later than usual. https://status.deftpower.com/incident/518764 Tue, 25 Feb 2025 16:27:00 -0000 https://status.deftpower.com/incident/518764#6473e545e4587d7e773f76486ac2742cbdaf001be855f260f7e6e8125b2c491b All webhooks have been resubmitted for redelivery. The outstanding database migrations have been postponed to later this evening (CET). https://status.deftpower.com/incident/518764 Tue, 25 Feb 2025 14:33:00 -0000 https://status.deftpower.com/incident/518764#c007cca07c8674cdead6e78c8d7d69081ad589d56feb2da83fbe11f286c1f0e1 Webhooks are delivered with some delay due to outstanding database migrations. We are actively working on improving the overall performance. All events will eventually be delivered. https://status.deftpower.com/incident/507656 Thu, 06 Feb 2025 10:48:00 -0000 https://status.deftpower.com/incident/507656#d872200cc6c52f77a7effdb2cb7d8aefb598bb4316c72f81530c99e65d8bc9fa The issue is now resolved, and connectivity with Easee is restored. Unfortunately, users have to reconnect their Easee charger in the app and sign in with their Easee account in order to re-enable the integration. Mitigations to prevent this in the future have been taken. Sorry for the inconvenience caused by this issue. https://status.deftpower.com/incident/507656 Thu, 06 Feb 2025 08:00:00 -0000 https://status.deftpower.com/incident/507656#3c9019541693a78812035d478a6bbd0e94b66ff3a97967e4c8c970e68cdab495 Together with Easee, a potential solution for the current issue has been identified that is currently being implemented. We expect to be able to see the results in about an hour from now. https://status.deftpower.com/incident/507656 Wed, 05 Feb 2025 20:30:00 -0000 https://status.deftpower.com/incident/507656#b36769d82d649688ae4716f16e28d8ea9e4787e429f72879fb3d87e163240c9b The issues with Easee chargers are persisting, unfortunately. We are relying on Easee to resolve this issue. Next update tomorrow morning. https://status.deftpower.com/incident/507656 Wed, 05 Feb 2025 17:23:00 -0000 https://status.deftpower.com/incident/507656#43112ea8399a0f413d2ef1c8c9835eb5fdd8b1859a7bc4378c43ea7ab6d3b190 It seems that users that have connected their Easee charger before the issue that occured today may have to reconnect their Easee charger in the app. The app will indicate 'Connection lost' at the charger and provide a button to reconnect the account. Menu > Settings > Home charging > Chargers https://status.deftpower.com/incident/507656 Wed, 05 Feb 2025 15:32:00 -0000 https://status.deftpower.com/incident/507656#f613d87f8061eb74085282629a52372b1ac57d9d78747b15940a35ca6a69ccc5 The issue is now resolved https://status.deftpower.com/incident/507656 Wed, 05 Feb 2025 11:07:00 -0000 https://status.deftpower.com/incident/507656#a1b04bff7e8a71d8424ddca219926d9f3d426626f8c2793fa8547dbda003a0cd Dear Partner, We are currently investigating an issue affecting the connectivity of Easee Home Chargers. Some users may experience intermittent connectivity disruptions, which could impact remote monitoring and control functionality. Our team is actively working to identify the root cause and implement a resolution as soon as possible. We will provide further updates as we make progress. Thank you for your patience and understanding. https://status.deftpower.com/incident/504407 Sun, 02 Feb 2025 23:28:38 -0000 https://status.deftpower.com/incident/504407#9e7cb3a6b72dde453af488d4003345d32c127ad05c067ea1b853470f1773ba54 Maintenance completed https://status.deftpower.com/incident/504407 Sun, 02 Feb 2025 23:00:05 -0000 https://status.deftpower.com/incident/504407#4b346a53083273c4cce5ccb3f5f99bc1f2a58fe928f6254c2858ec724a8e1c60 During this planned maintenance, we will update the Identity Management Solution. Although care is taken to reduce impact as much as possible, some downtime of services is expected during the maintenance window. https://status.deftpower.com/incident/504407 Sun, 02 Feb 2025 23:00:05 -0000 https://status.deftpower.com/incident/504407#4b346a53083273c4cce5ccb3f5f99bc1f2a58fe928f6254c2858ec724a8e1c60 During this planned maintenance, we will update the Identity Management Solution. Although care is taken to reduce impact as much as possible, some downtime of services is expected during the maintenance window. https://status.deftpower.com/incident/505541 Sat, 01 Feb 2025 13:22:00 -0000 https://status.deftpower.com/incident/505541#f5bec1e4e69c2afd1e782464fd2dcb574d5ac8f104c4295a2249ce5a2f1b5a65 Dear Partner, We would like to inform you that our services are fully operational again. Start time of the incident: 01/02/2025 11:00 End time : 01/02/2024 13:00 https://status.deftpower.com/incident/505541 Sat, 01 Feb 2025 12:07:00 -0000 https://status.deftpower.com/incident/505541#53fc0ac53a385c75f4e95ddacc9d5e7c063d8681f9a5abe8e2aa4a6ea1175642 We have received the message below from Roaming Hub Girève. We will keep you informed if we receive further updates. Dear Partner, We would like to inform you that our technical platform is currently facing a partial interruption of roaming services. Start time of the incident: 01/02/2025 11:00 Services impacted are : Realtime authorisations Remote authorisations Dynamic changes reception by Gireve Dynamic changes transmission by Gireve Static changes transmission by Gireve Token changes reception by Gireve Token transmission by Gireve Sessions reception by Gireve Sessions transmission by Gireve CDRs reception by Gireve CDRs transmission by Gireve Tariffs reception by Gireve Tariffs transmission by Gireve Rest assured that our teams are fully mobilised. We will keep you informed as soon as the incident is resolved. Best regards, GIREVE Team Outside working hours (8.00am - 6.00pm), incident tracking is available on Service Status https://services-status.gireve.com/en/ https://status.deftpower.com/incident/460776 Tue, 12 Nov 2024 13:55:00 -0000 https://status.deftpower.com/incident/460776#2d38c2d86dff52bccd1ae0ec0fd62f3e205f365ffd59aa1f0b6dc1a2cc4bcd8c We are investigating an issue with payments processes by Buckaroo currently being delayed. https://status.deftpower.com/incident/438715 Thu, 03 Oct 2024 17:11:00 -0000 https://status.deftpower.com/incident/438715#94004050ca496dbdfbe57571ea6726a1d3498104307215cbf53cc8bfba8414a6 The issue has been resolved https://status.deftpower.com/incident/438715 Thu, 03 Oct 2024 10:57:00 -0000 https://status.deftpower.com/incident/438715#391cf10125acc3e97abf03cd3f07111a3157eefee480536f40562c2a06510505 We are experiencing issues with the optimization of Smart charging sessions based on dynamic (hourly) energy prices. Vehicles are still being charged, but not during the optimal hours. Our team is working hard to get this issue resolved as soon as possible. https://status.deftpower.com/incident/416379 Tue, 20 Aug 2024 11:12:00 -0000 https://status.deftpower.com/incident/416379#92b40bcb51c0986775778369c3a20d0d6eba6f86b6df48bdacaf0c883cef496a Resolved, since 9 CET this morning the impact has been very limited. https://status.deftpower.com/incident/416379 Tue, 20 Aug 2024 11:12:00 -0000 https://status.deftpower.com/incident/416379#92b40bcb51c0986775778369c3a20d0d6eba6f86b6df48bdacaf0c883cef496a Resolved, since 9 CET this morning the impact has been very limited. https://status.deftpower.com/incident/416379 Tue, 20 Aug 2024 07:44:00 -0000 https://status.deftpower.com/incident/416379#78c35eb338971deabd46635726b4f4e31ff9f1618d6815996e9f9d08a25b9bde Due to unplanned maintenance there is a delay in the processing of CDR's. This is expected to be resolved this afternoon. https://status.deftpower.com/incident/416379 Tue, 20 Aug 2024 07:44:00 -0000 https://status.deftpower.com/incident/416379#78c35eb338971deabd46635726b4f4e31ff9f1618d6815996e9f9d08a25b9bde Due to unplanned maintenance there is a delay in the processing of CDR's. This is expected to be resolved this afternoon. https://status.deftpower.com/incident/398813 Sat, 03 Aug 2024 21:00:00 -0000 https://status.deftpower.com/incident/398813#7fc29f4567a6addbc2b4bfe40b28fb9548bba2613ce3a8ad806697cd073bd921 Maintenance completed https://status.deftpower.com/incident/398813 Sat, 03 Aug 2024 21:00:00 -0000 https://status.deftpower.com/incident/398813#7fc29f4567a6addbc2b4bfe40b28fb9548bba2613ce3a8ad806697cd073bd921 Maintenance completed https://status.deftpower.com/incident/398813 Sat, 03 Aug 2024 19:00:00 -0000 https://status.deftpower.com/incident/398813#77ab5cb5143140d343ba3821075657571f132ebe1a6edf3a5d2771aeb01aa358 Due to improvement of infrastructure, the PDF generation will be on maintenance mode on August 3rd, 2024 starting from 21.00 UTC. The interruption is expected to last for approximately 2 hours. PDF Generation will be halted during this time. https://status.deftpower.com/incident/398813 Sat, 03 Aug 2024 19:00:00 -0000 https://status.deftpower.com/incident/398813#77ab5cb5143140d343ba3821075657571f132ebe1a6edf3a5d2771aeb01aa358 Due to improvement of infrastructure, the PDF generation will be on maintenance mode on August 3rd, 2024 starting from 21.00 UTC. The interruption is expected to last for approximately 2 hours. PDF Generation will be halted during this time. https://status.deftpower.com/incident/406567 Wed, 31 Jul 2024 10:00:00 -0000 https://status.deftpower.com/incident/406567#e8176ddb7bf73109a0ba91b56a68c3047c5097d19d6c4b232761d5deb8fa60bc All sessions are processed. The issue is resolved. https://status.deftpower.com/incident/406567 Wed, 31 Jul 2024 08:45:00 -0000 https://status.deftpower.com/incident/406567#ec39aac182b2e2b08205ffdb3e9c54a8bf416522bb49c645ff1d175c81abeb9b The issue has been resolved, the queue of session updates of the past hour is still processing, so a slight delay might still be experienced. We expect the queue to be fully processed within the coming hour. https://status.deftpower.com/incident/406567 Wed, 31 Jul 2024 07:00:00 -0000 https://status.deftpower.com/incident/406567#f8dde501760f67ed92a0d559583b6205ad349ffed38e1142c18d124ba5d1f9ac We are currently experiencing issues with processing sessions for some of our tenants. The sessions are being queued and will be processed as soon as possible. This might impact user's ability to see progress of a session in the app. https://status.deftpower.com/incident/396698 Thu, 11 Jul 2024 14:42:00 -0000 https://status.deftpower.com/incident/396698#4a54808c19bbf5e8b6bd753904b5c3198c44f54393fff44da4568d7bd2ed2448 The root cause of this issue has been resolved and all CDR's are processed again. Crediting in the portal is now possible again. https://status.deftpower.com/incident/396698 Thu, 11 Jul 2024 08:00:00 -0000 https://status.deftpower.com/incident/396698#6012a43241cdfd414885e811d660cc1143477f2cc4020f91821e877ee52e3c29 We are currently experiencing a delay in processing of some CDR's. This may lead to longer 'pending' values in customers apps. It is also not possible to credit CDR's in the portal at the moment. The team is working on resolving this issue, after which the queued CDR's will be processed as normal and crediting CDR's in the portal will be available again. https://status.deftpower.com/incident/382243 Tue, 11 Jun 2024 09:30:00 -0000 https://status.deftpower.com/incident/382243#210191c12bc457f2a55b9d5fe2c77a0a25cf0682c890514e34e2e583f833e448 Maintenance completed https://status.deftpower.com/incident/382243 Tue, 11 Jun 2024 09:30:00 -0000 https://status.deftpower.com/incident/382243#210191c12bc457f2a55b9d5fe2c77a0a25cf0682c890514e34e2e583f833e448 Maintenance completed https://status.deftpower.com/incident/382243 Tue, 11 Jun 2024 08:00:00 -0000 https://status.deftpower.com/incident/382243#cbb394cf61ad5f74465431cd87ca529116809cbcc4dcdf31bd2708388c4a0d76 Configuration of tariff plans in the portal will temporarily be unavailable due to maintenance on the responsible service. Creating or editing tariff plan and related entities for purchasing and sales will be unavailable. Viewing the tariff plan data will still be possible. https://status.deftpower.com/incident/382243 Tue, 11 Jun 2024 08:00:00 -0000 https://status.deftpower.com/incident/382243#cbb394cf61ad5f74465431cd87ca529116809cbcc4dcdf31bd2708388c4a0d76 Configuration of tariff plans in the portal will temporarily be unavailable due to maintenance on the responsible service. Creating or editing tariff plan and related entities for purchasing and sales will be unavailable. Viewing the tariff plan data will still be possible. https://status.deftpower.com/incident/380384 Thu, 06 Jun 2024 10:46:00 -0000 https://status.deftpower.com/incident/380384#609c81d8f2693d98cef37408326d524ec93bb35b3feb3b41eb502d8d20083b07 Due to an error, custom email templates were not applied between May 31, 2024, ~16.00 CEST and June 5, 2024, ~20.00 CEST. During this period, the default template was used instead for Clients configured to use their own. We sincerely apologize for any inconvenience this may have caused. More info on this issue, including an RCA is available, feel free to request via a support ticket. We are implementing a structural fix to monitor and prevent such problems in the future. https://status.deftpower.com/incident/374105 Fri, 24 May 2024 10:54:00 -0000 https://status.deftpower.com/incident/374105#42de521520d50ce2d0b90bafedb209be16e6679b4eb8518e8b3961655829bbc6 The issues have been resolved. https://status.deftpower.com/incident/374105 Fri, 24 May 2024 10:41:00 -0000 https://status.deftpower.com/incident/374105#4eb41f3904483c40a6c0cf4111dc0453900b2f3f6b5a9711e4e0335c4e6206a6 The issues have been reduced to non-visible prices for now. We are continuing to resolve this as quickly as possible. https://status.deftpower.com/incident/374105 Fri, 24 May 2024 10:30:00 -0000 https://status.deftpower.com/incident/374105#7759bcee6b077640324189711d9436546ed8350fbe4e8847adeaec95667d9891 We are currently experiencing some issues accessing data in the apps. Our team is working hard to make it available again. https://status.deftpower.com/incident/366617 Mon, 13 May 2024 09:30:00 -0000 https://status.deftpower.com/incident/366617#f29ff5ca324ed71ea671553b8c3308f51ce1e501051a9198242a991dfc8d7468 Maintenance completed https://status.deftpower.com/incident/366617 Mon, 13 May 2024 09:30:00 -0000 https://status.deftpower.com/incident/366617#f29ff5ca324ed71ea671553b8c3308f51ce1e501051a9198242a991dfc8d7468 Maintenance completed https://status.deftpower.com/incident/366617 Mon, 13 May 2024 08:30:00 -0000 https://status.deftpower.com/incident/366617#647ba2170234ebe4364b403d28c5ac8b3f208cdeb9598f21b95cb5dfc7ed4034 Configuration of tariff plans in the portal will temporarily be unavailable due to maintenance on the responsible service. Creating or editing tariff plan and related entities for purchasing and sales will be unavailable. Viewing the tariff plan data will still be possible. https://status.deftpower.com/incident/366617 Mon, 13 May 2024 08:30:00 -0000 https://status.deftpower.com/incident/366617#647ba2170234ebe4364b403d28c5ac8b3f208cdeb9598f21b95cb5dfc7ed4034 Configuration of tariff plans in the portal will temporarily be unavailable due to maintenance on the responsible service. Creating or editing tariff plan and related entities for purchasing and sales will be unavailable. Viewing the tariff plan data will still be possible. https://status.deftpower.com/incident/350679 Thu, 04 Apr 2024 12:04:00 -0000 https://status.deftpower.com/incident/350679#6ab3238fa7ce3ea47035fe3ef506a8ba834f5826c6f547356a1d15d0ad27a484 We would like to inform you, that the issues have been resolved and the dashboards and reports are up-to-date again. https://status.deftpower.com/incident/350679 Thu, 04 Apr 2024 07:11:00 -0000 https://status.deftpower.com/incident/350679#7b0c5706c0a9b53b63b1836cdf4d5d3191d8ea872efdb311d591e5ed0e2db623 Unfortunately, our Cloud provider encountered latency issues with their "Data Factory" services in Europe, resulting in unsuccessful refreshes of our portal Dashboards and shared PowerBI reports last night: the underlying data are outdated. We sincerely apologize for any inconvenience this may cause. https://status.deftpower.com/incident/347917 Fri, 29 Mar 2024 14:10:00 -0000 https://status.deftpower.com/incident/347917#fd50bc84647959a2edf14d1869dba33f8cf1ff7e751918a5d348ef4230c396a0 Gireve has informed us that the incident has been resolved. Start time of the incident : 29/03/2024 at 12:10 pm CEST End time of the incident : 29/03/2024 at 1:10 pm CEST https://status.deftpower.com/incident/347917 Fri, 29 Mar 2024 11:15:00 -0000 https://status.deftpower.com/incident/347917#48cbbb341ff94aa3f6e17953cb7eb98b975e43df0d4210e5a4b719629bf38452 We would like to inform you that Gireve informed us their platform is facing disturbances impacting the following services : Remote authorisation Dynamics changes reception by Gireve Dynamics changes transmission by Gireve Statics changes transmission by Gireve Tokens change reception by Gireve Tokens transmission by Gireve Sessions reception by Gireve Sessions transmission by Gireve CDRs reception by Gireve CDRs transmission by Gireve Tariffs reception by Gireve Tariffs transmission by Gireve Gireve's roaming services underwent strong disturbances from 12:10 pm to 1:10 pm. https://status.deftpower.com/incident/347413 Fri, 29 Mar 2024 10:15:00 -0000 https://status.deftpower.com/incident/347413#1f4a1ade39c25934deec104c196f07f1376860d4a795db9a01e6803996d334e8 Maintenance completed https://status.deftpower.com/incident/347413 Fri, 29 Mar 2024 10:15:00 -0000 https://status.deftpower.com/incident/347413#1f4a1ade39c25934deec104c196f07f1376860d4a795db9a01e6803996d334e8 Maintenance completed https://status.deftpower.com/incident/347413 Fri, 29 Mar 2024 09:00:00 -0000 https://status.deftpower.com/incident/347413#da3978d71752d4ee5949bb68189f92362acf5fc82c5b33b24c76040a965ae465 Configuration of tariff plans in the portal will temporarily be unavailable due to maintenance on the responsible service. Creating or editing tariff plan and related entities for purchasing and sales will be unavailable. Viewing the tariff plan data will still be possible. https://status.deftpower.com/incident/347413 Fri, 29 Mar 2024 09:00:00 -0000 https://status.deftpower.com/incident/347413#da3978d71752d4ee5949bb68189f92362acf5fc82c5b33b24c76040a965ae465 Configuration of tariff plans in the portal will temporarily be unavailable due to maintenance on the responsible service. Creating or editing tariff plan and related entities for purchasing and sales will be unavailable. Viewing the tariff plan data will still be possible. https://status.deftpower.com/incident/322600 Mon, 05 Feb 2024 16:46:00 -0000 https://status.deftpower.com/incident/322600#f8d70f1820946ec44dd97aabf08934cb3ef6bc165b87984b9b4d59778caf61da Mollie: A fix has been implemented and they are monitoring the results. Feb 05, 2024 - 17:46 CET https://status.deftpower.com/incident/322600 Mon, 05 Feb 2024 16:30:00 -0000 https://status.deftpower.com/incident/322600#3e093622bac5441f94879aa290a1a4fea5cad2d31df57f1b662d2c7243fe2240 Mollie has identified a disruption affecting their API. Payments might not succeed. More information: https://status.mollie.com/ https://status.deftpower.com/incident/317530 Thu, 25 Jan 2024 10:07:00 -0000 https://status.deftpower.com/incident/317530#af0716fad964fc80d3addf2639dd3422fa55b52a6fdd45a173000ea49d335d88 The issue has been resolved and emails are being sent out timely again now. https://status.deftpower.com/incident/317530 Thu, 25 Jan 2024 09:00:00 -0000 https://status.deftpower.com/incident/317530#0d706967599723cf035a37d07ebf11a8c3b3242fa6767a594f2dbeefb66a6766 We are investigating reports that emails sent from the platform are not arriving timely at the moment. https://status.deftpower.com/incident/315736 Sun, 21 Jan 2024 12:22:00 -0000 https://status.deftpower.com/incident/315736#5335552ae489c0343ffd1ae74ac536f0186b448c6c50083618f444478f514382 All services have restored and resumed their normal operations. https://status.deftpower.com/incident/315736 Sun, 21 Jan 2024 12:22:00 -0000 https://status.deftpower.com/incident/315736#5335552ae489c0343ffd1ae74ac536f0186b448c6c50083618f444478f514382 All services have restored and resumed their normal operations. https://status.deftpower.com/incident/315736 Sun, 21 Jan 2024 11:37:00 -0000 https://status.deftpower.com/incident/315736#16db7193ec3622b8c981ada174dec72228f2da08c2da63321d9c2e61ade90dbc The outage has been greatly reduced. Most charging prices are now correctly shown. We are verifying which functionalities are still impacted and are working to resolve those. https://status.deftpower.com/incident/315736 Sun, 21 Jan 2024 11:37:00 -0000 https://status.deftpower.com/incident/315736#16db7193ec3622b8c981ada174dec72228f2da08c2da63321d9c2e61ade90dbc The outage has been greatly reduced. Most charging prices are now correctly shown. We are verifying which functionalities are still impacted and are working to resolve those. https://status.deftpower.com/incident/315736 Sun, 21 Jan 2024 09:52:00 -0000 https://status.deftpower.com/incident/315736#0aeb39abd375deda9451f61b6eac0a9d8c68b4370aa9594b15c9a4a12ca46640 The cause for the current impacted functionalities (vehicles not shown in app, prices intermittedly shown in app) is a large Azure outage in the Western Europe region that started at 02:00 UTC. Microsoft has shared that as of 09:45 UTC, the impact has been mitigated and recovery should be visible soon. https://status.deftpower.com/incident/315736 Sun, 21 Jan 2024 09:52:00 -0000 https://status.deftpower.com/incident/315736#0aeb39abd375deda9451f61b6eac0a9d8c68b4370aa9594b15c9a4a12ca46640 The cause for the current impacted functionalities (vehicles not shown in app, prices intermittedly shown in app) is a large Azure outage in the Western Europe region that started at 02:00 UTC. Microsoft has shared that as of 09:45 UTC, the impact has been mitigated and recovery should be visible soon. https://status.deftpower.com/incident/315736 Sun, 21 Jan 2024 07:23:00 -0000 https://status.deftpower.com/incident/315736#93ceb5f215f9594f8c9bce0f0e62e3cd3681559360517a5ec6536b74b9994f1a Parts of the app like the vehicle integration and charging prices are not working correctly. There is not ETA for a solution yet. https://status.deftpower.com/incident/315736 Sun, 21 Jan 2024 07:23:00 -0000 https://status.deftpower.com/incident/315736#93ceb5f215f9594f8c9bce0f0e62e3cd3681559360517a5ec6536b74b9994f1a Parts of the app like the vehicle integration and charging prices are not working correctly. There is not ETA for a solution yet. https://status.deftpower.com/incident/300887 Fri, 15 Dec 2023 11:00:00 -0000 https://status.deftpower.com/incident/300887#6b784746c21bd7d5a583143d3891f514831947d58028a80d92f216edc059dbc0 Maintenance completed https://status.deftpower.com/incident/300887 Fri, 15 Dec 2023 11:00:00 -0000 https://status.deftpower.com/incident/300887#6b784746c21bd7d5a583143d3891f514831947d58028a80d92f216edc059dbc0 Maintenance completed https://status.deftpower.com/incident/300887 Fri, 15 Dec 2023 10:00:00 -0000 https://status.deftpower.com/incident/300887#52eef6bbca5e04fe0c5a7d9aaa75cf048439ad17eae9c5844c3151cdb81eca06 The portal may be unresponsive for a brief moment while the upgrade is performed. https://status.deftpower.com/incident/300887 Fri, 15 Dec 2023 10:00:00 -0000 https://status.deftpower.com/incident/300887#52eef6bbca5e04fe0c5a7d9aaa75cf048439ad17eae9c5844c3151cdb81eca06 The portal may be unresponsive for a brief moment while the upgrade is performed. https://status.deftpower.com/incident/293635 Wed, 29 Nov 2023 23:00:00 -0000 https://status.deftpower.com/incident/293635#773cfef007d31e49bc4fe6b9c73ac377b3bffd416cd7bf514d33cd98fe5f5495 Maintenance completed https://status.deftpower.com/incident/293635 Wed, 29 Nov 2023 23:00:00 -0000 https://status.deftpower.com/incident/293635#773cfef007d31e49bc4fe6b9c73ac377b3bffd416cd7bf514d33cd98fe5f5495 Maintenance completed https://status.deftpower.com/incident/293635 Wed, 29 Nov 2023 12:00:00 -0000 https://status.deftpower.com/incident/293635#9e03620b5b0c281b5335c32c31ea8f6e1b2cccc0ac71f6fea766ec4243775975 The session service will be migrated to improve overall performance. No downtime is expected. Update: we have encountered an issue with remote stop commands. A small group of users is affected by this. We are working on a solution. Update: above issue has been resolved. We are continuing to monitor for any issues. https://status.deftpower.com/incident/293635 Wed, 29 Nov 2023 12:00:00 -0000 https://status.deftpower.com/incident/293635#9e03620b5b0c281b5335c32c31ea8f6e1b2cccc0ac71f6fea766ec4243775975 The session service will be migrated to improve overall performance. No downtime is expected. Update: we have encountered an issue with remote stop commands. A small group of users is affected by this. We are working on a solution. Update: above issue has been resolved. We are continuing to monitor for any issues. https://status.deftpower.com/incident/280812 Wed, 01 Nov 2023 09:20:00 -0000 https://status.deftpower.com/incident/280812#8dbff192af70fb185ebde2879e38ca171c0ec5d6804d85abce509a143bc0706c The issue has been resolved; we are sorry for the inconvenience ! https://status.deftpower.com/incident/280812 Wed, 01 Nov 2023 08:57:00 -0000 https://status.deftpower.com/incident/280812#4513b3389df988830c711ba8f77dd73bca4812258b89b15d39593499c183e641 Currently, users are signed out when they try to access the tokens page in the portal, or when they view a profile (page that also contains tokens) https://status.deftpower.com/incident/267058 Mon, 02 Oct 2023 08:05:00 -0000 https://status.deftpower.com/incident/267058#c606482293c015f5cf0630d448abf950f0bd691030776bf4a3084823045040a4 The issues seem to have been resolved, we are monitoring performance. https://status.deftpower.com/incident/267058 Mon, 02 Oct 2023 07:53:00 -0000 https://status.deftpower.com/incident/267058#b9e9aa0805b480e5a2e91818953870adf2d58d62f327d13917749ed689f072e0 Currently, locations are not visible in the app. We are researching the cause and will update as soon as possible. https://status.deftpower.com/incident/265364 Thu, 28 Sep 2023 06:00:00 -0000 https://status.deftpower.com/incident/265364#f5a8ba7ac1b24815e2efc02d1346dc4bb867d0dea3139c1ebe36a6781a89a77f Maintenance completed https://status.deftpower.com/incident/265364 Thu, 28 Sep 2023 03:00:00 -0000 https://status.deftpower.com/incident/265364#bca21cb1b8d140709664af462dae957021fc22a634997ae612f354337d8a6b2f The location service, responsible for showing locations in the apps and portal is being replaced with a new version. Downtime is not expected, but performance might be less stable during the migration. https://status.deftpower.com/incident/252294 Tue, 29 Aug 2023 11:26:00 -0000 https://status.deftpower.com/incident/252294#45edc74c17d3e5f3c7bb314d37df4c6291e087c506679d310d2dd82438e99c2d The issue has been resolved Users that did not use the app or portal during this 6-minute time frame are not affected. Users that did, are able to sign in again as of 13:25. Sorry for the inconvience caused by this. https://status.deftpower.com/incident/252294 Tue, 29 Aug 2023 11:19:00 -0000 https://status.deftpower.com/incident/252294#901ccd3cbabff1e52c2878354eba068a40ff4bc0c23464ff198f83b45de96b23 Due to a mistake in the release procedure, our Identity service has not been reachable between 13:19 and 13:25 today. This means that during this period of time, users that tried to interact with Deftpower through the app or portal were logged out and not able to log in again. https://status.deftpower.com/incident/228110 Tue, 04 Jul 2023 06:53:00 -0000 https://status.deftpower.com/incident/228110#a029c2ebb909e90c24a203b84610d6b50015c1da6f7e83f7e66066328dd9d9de We have identified the cause of the issue and resolved it by updating the configuration as required. We will add extra validations to make sure that this does not happen again. https://status.deftpower.com/incident/228110 Tue, 04 Jul 2023 06:38:00 -0000 https://status.deftpower.com/incident/228110#14e1baf17d9472dda66f7b884eec0d129c81aaf14c0b5ae5801807d2f28937dd 'Unauthorized_client' message is displayed. The team is working to resolve this issue. https://status.deftpower.com/incident/222476 Fri, 16 Jun 2023 14:14:00 -0000 https://status.deftpower.com/incident/222476#300ca73e4677bc0296d0b1782d76086f4d0aea54678a0d949172c754654b5da7 Issue has been resolved fully https://status.deftpower.com/incident/222476 Fri, 16 Jun 2023 13:05:00 -0000 https://status.deftpower.com/incident/222476#59a1321e8c7ba6f7d2ff78381f03b077859333de3d239102d7ff86c93917b831 Due to an issue with our Identity Provider, users are temporarily not able to sign in. https://status.deftpower.com/incident/192419 Mon, 03 Apr 2023 13:36:00 -0000 https://status.deftpower.com/incident/192419#b8653904fa2ad493de439cc1ad8571d8cfe1a42d57ddba0a5afa451f87f3e8bc Due to an internal issue, tariff information for charging locations might not be shown in the app currently. Price calculations for running sessions are not affected.