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some users, sessions are not loading correctly. We are working on a solution","published_at":"2025-11-28T15:08:00.000Z","published_at_timezone":"Stockholm","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"119683","status":"degraded"}]}},{"id":"4447810","type":"status_update","attributes":{"message":"The sessions view has now been restored for all users.","published_at":"2025-11-28T16:32:00.000Z","published_at_timezone":"Stockholm","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"119683","status":"resolved"}]}},{"id":"775962","type":"status_report","attributes":{"title":"Sessions not always visible in the portal","report_type":"manual","starts_at":"2025-11-28T15:08:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"119683","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4447630","type":"status_update"},{"id":"4447810","type":"status_update"}]}}},{"id":"4387754","type":"status_update","attributes":{"message":"We are currently experiencing an issue preventing new Skoda vehicles from being connected to our platform. Vehicles that were previously connected continue to function as expected. Our team is actively investigating the cause and working on a resolution.\nWe appreciate your patience and will provide updates as soon as more information becomes available.","published_at":"2025-11-13T13:19:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624344","status":"degraded"}]}},{"id":"4413718","type":"status_update","attributes":{"message":"The issue preventing new Škoda vehicles from being connected to our platform has now been fully resolved. All connection services are operating normally, and new vehicles can once again be added without interruption. Previously connected vehicles were not affected.\n\nWe apologize for the inconvenience and thank you for your patience.","published_at":"2025-11-19T13:04:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624344","status":"resolved"}]}},{"id":"763899","type":"status_report","attributes":{"title":"Connecting new skoda vehicles","report_type":"manual","starts_at":"2025-11-13T13:19:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8624344","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4387754","type":"status_update"},{"id":"4413718","type":"status_update"}]}}},{"id":"4270569","type":"status_update","attributes":{"message":"Incident Update: Smart charging session optimization outage\n\n- **Cause**: A fault in our vehicle‑communication service prevented the smart‑charging optimizer from receiving vehicle information.\n- **Compounding factor**: Concurrent Azure platform networking issues masked the underlying problem, delaying detection.\n- **Impact**: Users saw a “Smart Charging could not start, due to vehicle communication issues” screen and the session could not be optimized. No data loss or security impact occurred.\n- **Resolution**: The vehicle‑communication service was repaired and deployed on 10 Oct 2025 08:15 UTC. After verification, session optimization then resumed normal operation. \n- **Next steps**: We are completing a post‑mortem, enhancing monitoring of both our vehicle service and smart charging service, and adding early‑warning alerts to prevent similar outages.\n\nWe apologize for the inconvenience and appreciate your patience. If you continue to experience any issues, please reach out to support.","published_at":"2025-10-08T11:16:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624338","status":"downtime"}]}},{"id":"4270583","type":"status_update","attributes":{"message":"Issue resolved.","published_at":"2025-10-10T08:18:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624338","status":"resolved"}]}},{"id":"741211","type":"status_report","attributes":{"title":"Incident Update: Smart charging session optimization outage","report_type":"manual","starts_at":"2025-10-08T11:16:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8624338","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4270569","type":"status_update"},{"id":"4270583","type":"status_update"}]}}},{"id":"4266007","type":"status_update","attributes":{"message":"We experience performance issues and longer response times due to global issues with our cloud provider. We are investigating","published_at":"2025-10-09T08:00:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"119683","status":"degraded"}]}},{"id":"4268189","type":"status_update","attributes":{"message":"After continuous monitoring of latency improvement, our cloud provider has now also formally declared the issue as mitigated.","published_at":"2025-10-09T16:00:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"119683","status":"resolved"}]}},{"id":"4266692","type":"status_update","attributes":{"message":"Our cloud provider has identified an issue that resulted in loss of networking capacity. They are in the process of resolving this issue.","published_at":"2025-10-09T11:09:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"119683","status":"degraded"}]}},{"id":"4267157","type":"status_update","attributes":{"message":"Our cloud provider informed us that they have nearly resolved the infrastructure issues. At this moment, we are no longer observing any performance degradation. We will resolve this incident once our cloud provider informs us.","published_at":"2025-10-09T13:24:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"119683","status":"degraded"}]}},{"id":"740439","type":"status_report","attributes":{"title":"Performance issues","report_type":"manual","starts_at":"2025-10-09T08:00:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"119683","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4266007","type":"status_update"},{"id":"4268189","type":"status_update"},{"id":"4266692","type":"status_update"},{"id":"4267157","type":"status_update"}]}}},{"id":"4317432","type":"status_update","attributes":{"message":"**Update on Kia Vehicle Onboarding**\n\nWe’re pleased to report that we’re making steady progress in resolving the authentication issues affecting Kia vehicle onboarding. Our team is actively working to ensure Kia users can onboard their vehicles smoothly again. We truly appreciate your patience, and we’ll provide updates as soon as we have more information.","published_at":"2025-10-24T10:08:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8624344","status":"degraded"}]}},{"id":"4245083","type":"status_update","attributes":{"message":"We are currently experiencing an issue preventing new Kia vehicles from being connected to our platform. Vehicles that were previously connected continue to function as expected. Our team is actively investigating the cause and working on a resolution.\nWe appreciate your patience and will provide updates as soon as more information becomes available.","published_at":"2025-10-03T14:44:00.000Z","published_at_timezone":"Stockholm","notify_subscribers":false,"affected_resources":[{"status_page_resource_id":"8624344","status":"degraded"}]}},{"id":"4366438","type":"status_update","attributes":{"message":"Work has been done on the Kia integration and has been deployed for the backend systems. Preparations were also made in the Hyundai integration given the commonalities between these two integrations.\n\nStarting app release v1.56.0 these changes should start having an effect for users.\n\nWe're closely monitoring the effects of the deployment and app release and will keep doing so.","published_at":"2025-11-07T16:30:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624344","status":"degraded"}]}},{"id":"4414020","type":"status_update","attributes":{"message":"With the release of app version v1.56.0 and higher, the incidents regarding Kia integration have been resolved and will resume operation as normal.\n\nWe apologize for the inconvenience and thank you for your patience while we continue monitoring the situation.","published_at":"2025-11-19T14:25:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624344","status":"resolved"}]}},{"id":"737037","type":"status_report","attributes":{"title":"Not possible to connect new Kia vehicles","report_type":"manual","starts_at":"2025-10-03T14:44:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8624344","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4317432","type":"status_update"},{"id":"4245083","type":"status_update"},{"id":"4366438","type":"status_update"},{"id":"4414020","type":"status_update"}]}}},{"id":"4335750","type":"status_update","attributes":{"message":"We have mitigated the issue by changing the DNS settings. All services should be available again, but it can take some time for DNS settings to propagate.","published_at":"2025-10-29T18:30:00.000Z","published_at_timezone":"Stockholm","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"119683","status":"resolved"},{"status_page_resource_id":"119725","status":"resolved"},{"status_page_resource_id":"191169","status":"resolved"},{"status_page_resource_id":"8624345","status":"resolved"},{"status_page_resource_id":"8624346","status":"resolved"},{"status_page_resource_id":"8624352","status":"resolved"},{"status_page_resource_id":"8624356","status":"resolved"}]}},{"id":"4335051","type":"status_update","attributes":{"message":"We are experiencing performance issues and longer response times due to global issues with our cloud provider. \n\nhttps://azure.status.microsoft/en-gb/status","published_at":"2025-10-29T15:51:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"119683","status":"downtime"},{"status_page_resource_id":"119725","status":"downtime"},{"status_page_resource_id":"191169","status":"downtime"},{"status_page_resource_id":"8624345","status":"downtime"},{"status_page_resource_id":"8624346","status":"downtime"},{"status_page_resource_id":"8624352","status":"downtime"},{"status_page_resource_id":"8624356","status":"downtime"}]}},{"id":"753825","type":"status_report","attributes":{"title":"Degraded platform performance","report_type":"manual","starts_at":"2025-10-29T15:51:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"119683","status":"resolved"},{"status_page_resource_id":"119725","status":"resolved"},{"status_page_resource_id":"191169","status":"resolved"},{"status_page_resource_id":"8624345","status":"resolved"},{"status_page_resource_id":"8624346","status":"resolved"},{"status_page_resource_id":"8624352","status":"resolved"},{"status_page_resource_id":"8624356","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4335750","type":"status_update"},{"id":"4335051","type":"status_update"}]}}},{"id":"4365200","type":"status_update","attributes":{"message":"Impact: Users with Easee and Zaptec chargers may experience disruptions. Easee charger connections are also affected.\nCurrent Action: Issue escalated to the manufacturer for resolution. A temporary workaround for Easee chargers is in development.\nNext Update: Pending manufacturer response.","published_at":"2025-11-07T09:36:00.000Z","published_at_timezone":"Stockholm","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624349","status":"degraded"}]}},{"id":"4366278","type":"status_update","attributes":{"message":"A fix for Zaptec has been deployed. Initial results are positive. Monitoring is ongoing. Additional measures are under discussion with Zaptec.","published_at":"2025-11-07T15:55:00.000Z","published_at_timezone":"Stockholm","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624349","status":"degraded"}]}},{"id":"4365875","type":"status_update","attributes":{"message":"The connection with Easee chargers has been restored. Additional monitoring is active to ensure stability.\nThe issue with Zaptec chargers remains unresolved and has been escalated to Zaptec for further investigation.","published_at":"2025-11-07T13:31:00.000Z","published_at_timezone":"Stockholm","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624349","status":"degraded"}]}},{"id":"4387769","type":"status_update","attributes":{"message":"The connections with Easee and Zaptec chargers have been restored. We will continue to monitor the connections closely and work alongside the manufacturers to prevent future occurrences.","published_at":"2025-11-13T13:20:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624349","status":"resolved"}]}},{"id":"759802","type":"status_report","attributes":{"title":"Connectivity problems with private home chargers via the direct Zaptec/Easee API integration.","report_type":"manual","starts_at":"2025-11-07T09:36:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8624349","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4365200","type":"status_update"},{"id":"4366278","type":"status_update"},{"id":"4365875","type":"status_update"},{"id":"4387769","type":"status_update"}]}}},{"id":"4358531","type":"status_update","attributes":{"message":"Zaptec has resolved the issue and we have confirmed it's possible again to connect with accounts and chargers on iOS devices.","published_at":"2025-11-05T13:56:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624349","status":"resolved"}]}},{"id":"4355382","type":"status_update","attributes":{"message":"Due to a change on the side of Zaptec connecting a Zaptec account/charger via the app is impeded on iOS devices. After logging in we're forced into their web portal instead of the screen were users can't grant access to their charger. \n\nImpact is limited to iOS devices, so this is still working fine on Android. It also has no effect on existing connections, purely on connecting new accounts/chargers.\n\nZaptec is looking resolving this issue.","published_at":"2025-11-04T15:42:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"8624349","status":"degraded"}]}},{"id":"757850","type":"status_report","attributes":{"title":"Unable to connect Zaptec home charger accounts on iOS devices","report_type":"manual","starts_at":"2025-11-04T15:42:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"8624349","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4358531","type":"status_update"},{"id":"4355382","type":"status_update"}]}}},{"id":"4442746","type":"status_update","attributes":{"message":"We are currently investigating that we are getting less sessions in via GFX. We are contacting the supplier and trying to find the rootcause. \n\nResponse from Greenflux at 16:00 UTC: \n\nthere should be no more issues after today ~11 AM. \nBefore that, indeed there could've been sessions failing and / or being sent via e-Clearing. ","published_at":"2025-11-27T08:32:00.000Z","published_at_timezone":"Amsterdam","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"119684","status":"resolved"}]}},{"id":"775146","type":"status_report","attributes":{"title":"Less sessions received via Greenflux","report_type":"manual","starts_at":"2025-11-27T08:32:00.000Z","ends_at":null,"affected_resources":[{"status_page_resource_id":"119684","status":"resolved"}],"aggregate_state":"resolved"},"relationships":{"status_updates":{"data":[{"id":"4442746","type":"status_update"}]}}}]}