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Degraded

App functionality is degraded. The team is working to resolve this issue.

Jan 21, 2024 at 07:23am UTC
Affected services
Charging Portal
Charging Portal Backend

Resolved
Jan 21, 2024 at 12:22pm UTC

All services have restored and resumed their normal operations.

Updated
Jan 21, 2024 at 11:37am UTC

The outage has been greatly reduced. Most charging prices are now correctly shown. We are verifying which functionalities are still impacted and are working to resolve those.

Updated
Jan 21, 2024 at 09:52am UTC

The cause for the current impacted functionalities (vehicles not shown in app, prices intermittedly shown in app) is a large Azure outage in the Western Europe region that started at 02:00 UTC. Microsoft has shared that as of 09:45 UTC, the impact has been mitigated and recovery should be visible soon.

Created
Jan 21, 2024 at 07:23am UTC

Parts of the app like the vehicle integration and charging prices are not working correctly.

There is not ETA for a solution yet.