Smart charging sessions on Easee Home Charger currently experience connectivity issues
Resolved
Feb 06 at 11:48am CET
The issue is now resolved, and connectivity with Easee is restored.
Unfortunately, users have to reconnect their Easee charger in the app and sign in with their Easee account in order to re-enable the integration.
Mitigations to prevent this in the future have been taken. Sorry for the inconvenience caused by this issue.
Affected services
Updated
Feb 06 at 09:00am CET
Together with Easee, a potential solution for the current issue has been identified that is currently being implemented. We expect to be able to see the results in about an hour from now.
Affected services
Updated
Feb 05 at 09:30pm CET
The issues with Easee chargers are persisting, unfortunately. We are relying on Easee to resolve this issue. Next update tomorrow morning.
Affected services
Updated
Feb 05 at 06:23pm CET
It seems that users that have connected their Easee charger before the issue that occured today may have to reconnect their Easee charger in the app. The app will indicate 'Connection lost' at the charger and provide a button to reconnect the account.
Menu > Settings > Home charging > Chargers
Affected services
Updated
Feb 05 at 04:32pm CET
The issue is now resolved
Affected services
Created
Feb 05 at 12:07pm CET
Dear Partner,
We are currently investigating an issue affecting the connectivity of Easee Home Chargers. Some users may experience intermittent connectivity disruptions, which could impact remote monitoring and control functionality.
Our team is actively working to identify the root cause and implement a resolution as soon as possible. We will provide further updates as we make progress.
Thank you for your patience and understanding.
Affected services