The connectivity issue affecting Easee chargers is happening for a limited group of users. All issued authentication credentials have maximum lifetime of 60 days, after which users need to reconnect. We are migrating towards a new solution without expiration in the coming weeks.

Update on Easee Home Charger Connectivity

We’re addressing the connectivity issues affecting Easee Home Chargers and are collaborating with Easee to implement a new solution that aims to enhance overall stability. Thank you for your patience as we work towards a resolution.

Dear Partner,

We are currently investigating an issue affecting the connectivity of Easee Home Chargers. Some users may experience intermittent connectivity disruptions, which could impact remote monitoring and control functionality. And cause sessions to re-appear in the app or stay open after completion.

Users that have lost connectivity will need to re-authenticate their charger.

Our team is actively working with Easee to come to a resolution. We will provide further updates as we make progress.

Thank you for your patience and understanding.