Issue resolved.

Incident Update: Smart charging session optimization outage

• Cause: A fault in our vehicle‑communication service prevented the smart‑charging optimizer from receiving vehicle information.
• Compounding factor: Concurrent Azure platform networking issues masked the underlying problem, delaying detection.
• Impact: Users saw a “Smart Charging could not start, due to vehicle communication issues” screen and the session could not be optimized. No data loss or security impact occurred.
• Resolution: The vehicle‑communication service was repaired and deployed on 10 Oct 2025 08:15 UTC. After verification, session optimization then resumed normal operation.
• Next steps: We are completing a post‑mortem, enhancing monitoring of both our vehicle service and smart charging service, and adding early‑warning alerts to prevent similar outages.

We apologize for the inconvenience and appreciate your patience. If you continue to experience any issues, please reach out to support.