Previous incidents

The issue has been resolved by rolling back a previous version.

Incoming session volumes from GreenFlux are now back in line with the expected baseline.

This issue is considered resolved.

We have resolved the issue, and newly connected Volkswagen vehicles will now remain connected to the platform.

Unfortunately, users that have lost connection to their Volkswagen vehicle or are unable to retrieve fresh data from their Volkswagen vehicle will need to reconnect their vehicle.
We apologize for the inconvenience.

The sessions view has now been restored for all users.

We are currently investigating that we are getting less sessions in via GFX. We are contacting the supplier and trying to find the rootcause.

Response from Greenflux at 16:00 UTC:

there should be no more issues after today ~11 AM.
Before that, indeed there could've been sessions failing and / or being sent via e-Clearing.

The issue preventing new Škoda vehicles from being connected to our platform has now been fully resolved. All connection services are operating normally, and new vehicles can once again be added without interruption. Previously connected vehicles were not affected.

We apologize for the inconvenience and thank you for your patience.

The connections with Easee and Zaptec chargers have been restored. We will continue to monitor the connections closely and work alongside the manufacturers to prevent future occurrences.

Zaptec has resolved the issue and we have confirmed it's possible again to connect with accounts and chargers on iOS devices.

We have mitigated the issue by changing the DNS settings. All services should be available again, but it can take some time for DNS settings to propagate.

After continuous monitoring of latency improvement, our cloud provider has now also formally declared the issue as mitigated.

Issue resolved.

With the release of app version v1.56.0 and higher, the incidents regarding Kia integration have been resolved and will resume operation as normal.

We apologize for the inconvenience and thank you for your patience while we continue monitoring the situation.