Previous incidents

June 2024
Jun 06, 2024
1 incident

Emails sent with default template instead of custom

Resolved Jun 06 at 12:46pm CEST

Due to an error, custom email templates were not applied between May 31, 2024, ~16.00 CEST and June 5, 2024, ~20.00 CEST. During this period, the default template was used instead for Clients configured to use their own. We sincerely apologize for any inconvenience this may have caused. More info on this issue, including an RCA is available, feel free to request via a support ticket. We are implementing a structural fix to monitor and prevent such problems in the future.
May 2024
May 24, 2024
1 incident

Issues in the app

Degraded

Resolved May 24 at 12:54pm CEST

The issues have been resolved.

2 previous updates
April 2024
Apr 04, 2024
1 incident

Dashboards not up-to-date

Degraded

Resolved Apr 04 at 02:04pm CEST

We would like to inform you, that the issues have been resolved and the dashboards and reports are up-to-date again.

1 previous update